Write tasks rather than adjectives
Replace “easy check-in” with a sequence such as finding an attendee whose buyer is absent. Replace “offline support” with the exact disconnected situation you need to handle. Name the event date, ticket type, operator role and information available. This makes the requirement falsifiable: another person can tell whether it worked. A long catalogue of features is less useful than a short set of critical tasks with clear failure conditions.
Choose the difficult cases
Include a split group, a ticket for another occurrence, an already-used code and an attendee without a working phone. Add a late purchase if sales will remain open during admission. These are test scenarios, not claims that every event sees them. Avoid using real attendee details in a public worksheet. The organizer should conduct any rehearsal in an authorized environment and keep the evidence privately. Our tools take anonymous totals only.
Separate necessity from preference
Mark the few tasks that must work for the event to proceed with the proposed process. Put cosmetic preferences in a separate column. A critical task without evidence should remain unresolved even if the rest of the system looks attractive. Assign one person to accept the result and one fallback if it fails. Software choice is easier when the requirement can reject a product rather than always finding a reason to recommend it.
A fictional acceptance line
Requirement: a volunteer can admit two of four people from one order while leaving the others available for later. Expected observation: the two admitted tickets and the two remaining tickets are distinguishable to the next connected operator. Owner: the admission lead. Fallback: direct the group to the named exception point. This is more actionable than “supports groups.” Save the result with the device, role and date so it can be checked again after meaningful changes.
Sources used for this page
These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.
- Ticket Tailor: preparing check-in devices — Merchant documentation · help.tickettailor.com · Merchant-controlled · checked 2026-09-28
- Ticket Tailor: group check-in — Merchant documentation · help.tickettailor.com · Merchant-controlled · checked 2026-09-28
- Ticket Tailor: when check-in data synchronizes — Merchant documentation · help.tickettailor.com · Merchant-controlled · checked 2026-09-28