Help an attendee without a usable QR code
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Use the authorized lookup route and event policy; a missing phone display is not automatically a missing ticket.
At the door
Make the next decision clear.
Resolve ordinary arrivals consistently and hand uncertain cases to the right person. Keep ticket status, event policy and payment decisions separate.
Resolve ordinary arrivals consistently and hand uncertain cases to the right person. Keep ticket status, event policy and payment decisions separate.
9 practical guides
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An invalid ticket code: check event, data and device scope before concluding
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An error describes the current check; investigate the context without overriding the event’s rules.
Handle an already-checked-in result without guessing who is at fault
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Investigate the recorded action and the event’s re-entry policy before changing a ticket’s status.
Handle a ticket for another date or time slot
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A valid purchase for another occurrence does not automatically authorize entry now.
Check in only the group members who have arrived
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Confirm the present tickets before using an all-order action.
Make the exception desk a decision point, not another queue with no owner
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Give uncertain cases a named owner, a minimum handoff and a clear return instruction.
Make re-entry rules explicit before the first guest leaves
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Software can record changes of status; the organizer decides whether and how re-entry is permitted.
Keep late ticket sales from becoming invisible to the door team
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If ticket records can change during admission, define how each entrance learns about the change.
Treat an on-site ticket sale as a complete payment-and-admission workflow
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Check device, processor, permissions and payment confirmation separately from the ability to scan a ticket.